Security
All about our CW Security Team - call 5501 9299
Coomera Waters Village and Resort is dedicated to providing comprehensive security services throughout the site, aimed at protecting home owners against theft and vandalism and ensuring personal safety. Phone 5501 9299. For after hours emergencies (including power and sewage issues) call Security first so they can assess your situation and help.
The CW Security Team has serviced the estate for several years now. During this time, Coomera Waters has grown considerably and the service provided by the Security Team has developed in keeping with that growth.
The Security service provided is varied in nature and includes (but is not limited to):
* patrolling the streets, parks and facilities
* alarm monitoring and response
* CCTV operation and planning
* access control (key fobs)
* incident response and management
* general assistance.
We have officers patrolling the estate's streets, facilities and common areas 24 hours a day monitoring a range of issues including property protection, safety and adherence to by-laws. An important issue is the protection of Resident and Body Corporate property and the identification of suspicious persons and activities occurring around the estate.
The alarm monitoring station is provided through the current Body Corporate fee structure. There may be initial individual costs for setting up the service (call Pivit 1300 368 907 or Sureline Computer Systems 0417 843 850) and ongoing costs for maintenance (carried out by a technician of your choice) but the ongoing service of monitoring, response and management carried out by the CW Security Team is covered by your Body Corporate fees. The Security Team monitors the alarms and responds through combining standard procedures and individual instructions from the residents based on their specific security needs. Once a residence is online with this system, our monitoring station can perform regular checks to ensure each system is operating correctly as well as waiting and responding to any alarm.
In addition to burglar alarms, our station also receives reports from your system when the mains power has been interrupted or the system has been tampered with , prompting our officers to check on the welfare of the residents. Under the current scheme panic, smoke and medical alarms are not monitored. An off-site monitoring company would be required for residents requiring these specialist services.
It's important the Security Team hold the correct contact details for each residence so call them if you're not sure this is the case on 5501 9299. This would be a good time to discuss your specific security needs.
Coomera Waters has suffered a number of break and enter crimes in the past serving as a reminder that residents need to secure their homes and cars as no estate is impervious to an attack by thieves, even with 24 hour security.
Above all, the Security Team is here to provide a service to the residents in assisting to maintain the image of the estate and promote growth through providing a safe and secure environment for all residents and their visitors to enjoy.